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Human Resources Management

Description

Prerequisites
Basic Knowledge of business models and organizational models in the Tourism industry

Objectives
To provide students with a basic understanding of the importance of people management in the provision of services within tourism organizations and to illustrate the different areas of practice in Human resource management (recruitment, selection, training and development, performance management, compensation and benefits, etc.)

Description / Program
The seven in-class (or online) sessions will concentrate on the following topics:

  1. Business strategy and people management: the need for a structured approach to managing human resources in tourism
  2. The interplay between service models, processes, and organizational roles
  3. Employee branding: how to become an employer of choice
  4. Recruitment and selection in tourism
  5. Learning and development
  6. Performance management and recognition in tourism
  7. Diversity, Equity, and inclusion in tourism

Learning Method / Style of Lessons
The structure of each session will follow this framework:

  • Content: Description of the topic, relevant research and literature to identify the key learning objects
  • Reflection: thirty minutes of reflection on their experience on the topic in small groups, using an individual diary distributed on the first day of class
  • Experience: either a practical exercise, or a keynote or a case study.

Activities require students an active participation and preparation of materials and readings beforehand.

Exam Style
Written exam
Active participation during classes will be evaluated.

Requested Material
Students will need to download and read slide presentations, case studies and readings made accessible through the institutional ICorsi platform.

Readings/Textbooks
Students will need to download and read slide presentations, case studies and readings made accessible through the institutional ICorsi platform.

People

 

Solari L.

Course director

Additional information

Semester
Spring
Academic year
2021-2022
ECTS
3
Language
English
Education
Master of Arts in Economics and Communication in International Tourism, Core course, 1st year
Master of Science in Economics in Management, Core course, Concentration Organization and Human Resources Management, 1st year
Master of Science in Management and Informatics, Elective course, Lecture, 1st year
Master of Science in Management and Informatics, Elective course, 2nd year