Crisis Management: From PhD Dissertations to International Emergencies

A crisis is the threat to a person or organisation’s reputation. Typically a crisis occurs when an organisation or its products and/or services are perceived as responsible for damage (physical, financial, moral) caused to individuals, groups, or the environment. A crisis can also occur when a person or organisation are perceived as not having reacted appropriately when involved in a situation where damage was caused. This module will examine the key issue of crisis management, ranging from individual professional crises, through to corporate meltdowns, finally arriving at international emergencies. The module will examine how different types of crisis are best managed and how reputations can be restored in the post-crisis phase. The module will draw on numerous case studies affecting individuals, companies, NGOs as well as national governments and international organisations. The course will be taught over four days and a total of 28 hours (3 ECTS).

Dates

7, 8, 11 e 12 May 2020 (09:00 -16:00).