Managing Interpersonal Dynamics at Work
People
Course director
Description
Course reserved for students of the Master in Corporate Communication and Master in Marketing and transformative economy 2 year.
Attendance
Attendance is required for at least 80% of classes
Course objectives
At the end of this course students will be able to:
• Understand and value diversity (theirs and the one of others) within the work context, in terms of personality types, motivational drivers, learning styles, etc.
• Detect cognitive biases affecting the way they interact with people.
• Manage the conditions that drive effective “teaming” and team performance
• Discover and leverage on individual strengths and understand where to improve in the interactions with others, taking charge of their professional development
• Be open to feedback, as a tool for individual and team learning, and practice how to receive and give it
• Use coaching skills to support individual and team learning
Course description
During the course we discuss the following topics:
• Surface vs deep level diversity as a key ingredient in the workplace: e.g. age/generations, background vs personality, motivational drivers.
• Personality types, motivational drivers, learning styles and team habits: discover yours and assess your strengths
• Cognitive biases and how to manage them
• The team life cycle and how to measure team performance
• Team dysfunctions and dynamics and how to manage them
• Feedback as a tool for individual and team learning: value, content and process
• Coaching skills to interact with others
Learning methods
The course is highly experiential as well as based on theoretical insights. We will use self-assessment exercises, role-plays, case study and simulations, individual and group-based action plans. We aim at providing a toolbox for effective interpersonal dynamics in the workplace.
Evaluation procedures and Grading criteria
The course evaluation is pass or fail and it is based on a mix of individual (40%) and group (60%) assignments predominantly done in class.
The language of the assignments is English.
Required materials
Required readings:
Slides and all the materials that will distributed and used in class (exercises, cases and self assessments)
Optional readings will be provided at the end of each class.
Education
- Master of Science in Communication and Economics in Corporate Communication, Core course, 2nd year
- Master of Science in Communication and Economics in Marketing and Transformative Economy, Core course, 2nd year