Switzerland is one of the countries where smartphone applications are more extensively used. In the field of travel and tourism, in particular, smartphone applications are able to support travellers’ decision making, thanks to real-time and personalized information. Public transport operators are increasingly aware of their potential and are developing apps to enhance the quality of public transport. This paper presents the results of a comparative analysis of six public transport apps developed to serve, respectively, six Swiss cities. A contents and functionalities analysis pointed out which information pieces are provided and which services are offered to improve public transport use. A user scenario, then, was designed to test the performance of the six applications.
Attribution – Non commercial – No Derivate Works 3.0 Unported
smartphone applications, public transport, Switss cities, usability