Consumer Vulnerability and Well-being
The Course simply acknowledges the state of market and social vulnerability that a variety of people experience—either temporarily or more steadily—for a plethora of reasons. It posits that our societies have developed an often-untold condition of economic citizenship, which is far from being democratically shared across consumers.
Participants will familiarize with the idea that market agents (e.g. associations, companies, consumers, media, policy makers), marketplaces (on-line and off-line exchange places), and goods (products, services, experiences as well as the way of consuming them) concur in the fragilization of certain individuals to the advantage of others. They will also sharpen understanding about the role of marketing decisions in the (de)construction of market vulnerability.
This Course aims at:
- Accounting for the interdependence of power, marketing decisions, personal/collective well-being, and social justice.
- Addressing specific types of market vulnerability, associated with specific consumer socio-demographic traits, life stages, and/or contextual factors.
- Exploring business opportunities and logics in targeting vulnerable consumers.
The Course is organized as follows:
PART I. FRAMING MARKET VULNERABILITY
Class 1 Consumer well-being
Class 2 Intersectional consumer vulnerability
Class 3 Power, representations, and market failures
Class 4 First in-class tutorship
PART II. DEMOGRAPHY AND MARKET VULNERABILITY
Class 5 Vulnerability and gender
Class 6 Vulnerability and sexual orientation
Class 7 Vulnerability, religion, (and ethnicity)
Class 8 Second in-class tutorship
PART III. LIFE STAGES AND MARKET VULNERABILITY
Class 9 Vulnerability and children
Class 10 Vulnerability and elderlies
Class 11 Third in-class tutorship
PART IV. CONTEXTUAL CONDITIONS AND MARKET VULNERABILITY
Class 12 Poverty at the bottom of the pyramid
Class 13 Technological exclusion and risks
Class 14 Final presentations
Assessment is based on both an individual written exam (50% of the final grade) and group assignments (50%).
Detailed evaluation criteria are set at the beginning of the course.
Peer evaluation will be granted upon request.
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