Issues and crisis management
People
Course director
Description
Heightened scrutiny, a complex information environment, and evolving stakeholder expectations require organizations to navigate an increasingly volatile landscape in which critical situations are no longer isolated events, but an ongoing reality. In this context, proactive issues management and crisis communication are essential to safeguarding organizational legitimacy and reputation. Combining theory and practice, this course equips students with the relevant conceptual knowledge and practical skills to manage issues, prepare for potential crises, and respond effectively when they arise.
Objectives
• Develop a solid understanding of the issues and crisis management process
• Learn about the main theoretical approaches in the field of issues and crisis management
• Learn key frameworks, tools, and strategies used in practice
• Strengthen the ability to analyze, anticipate, and respond effectively to emerging issues and crises
Teaching mode
In presence
Learning methods
The course combines theory with practical examples through traditional teaching, academic articles and case studies, presentations and classroom discussions. For students interested in deepening the subject, the instructor will be able to provide several further academic and professional references.
Examination information
• Final exam 70%
• Team work 30%
Course attendance is strongly recommended .
Bibliography
- Bundy, Jonathan, Pfarrer, Michael D., Coombs, W. Timothy, Short, Cole E.. Crises and Crisis Management: Integration, Interpretation, and Research Development. Journal of Management, 2017. (Volume 43(6), 1661-1692)
- Coombs, W. Timothy, Holladay, Sherry J.. The Handbook of Crisis Communication. Malden: Wiley-Blackwell, 2022.
- Coombs, W. Timothy. Ongoing Crisis Communication: Planning, Managing, and Responding. London: Sage Publications, 2021.
- Coombs, W. Timothy. Protecting Organization Reputations During a Crisis: The Development and Application of Situational Crisis Communication Theory. Corporate Reputation Review, 2007. (Volume 10(3), 163-176)
- Heath, Robert, Palenchar, Michael. Strategic Issues Management: Organizations and Public Policy Challenges: Strategic Issues Management: Organizations and Public Policy Challenges. SAGE Publications, Inc., 2009.
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Luoma‐aho, Vilma, Vos, Marita. "Towards a more dynamic stakeholder model: acknowledging multiple issue arenas" Corporate Communications: An International Journal, 15, 3 (2010): 315-331.
10.1108/13563281011068159
Education
- Master of Science in Communication and Economics in Corporate Communication, Lecture, 1st year
- Master of Science in Digital Fashion Communication, Lecture, Suggested Elective, Elective, 1st year
