Mapping the “Smart Destination” Concept: Uncovering Practitioners’ Perspectives in a Cross-National Setting
Informazioni aggiuntive
Autori
Garbani-Nerini E.,
Reinhold H. J.,
Cantoni L.
Tipo
Articolo pubblicato in rivista scientifica
Anno
2025
Lingua
Inglese
Sommario
In public administration and management literature, the smart city has become a major research topic, with growing interest in its definitions, characteristics, and implementation processes. In tourism, the concept of
smart tourism destination
mirrors this ideal, though the perspectives of practitioners remain underexplored. This article addresses this gap by examining what it means to be a smart tourism destination from the viewpoint of tourism professionals in Brazil, Italy, and Switzerland/Liechtenstein. Using a word association survey, the study identifies thematic clusters reflecting key elements such as technology and data, management and marketing, sustainability, users, and collaboration. These were cited by over 75% of 205 respondents, revealing a rich and varied understanding of the concept. The findings suggest that most participants are familiar with the
smart tourism destination
concept; however, further research is needed to assess whether this awareness translates into actionable strategies along a maturity continuum.
Periodico
Journal of Smart Tourism
Pagine (o numero dell’articolo)
27652157251393837
ISSN
2765-2157, 2765-7272
Diffusione
Licenza
Licenza non definita
Visibilità
Privato
