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Managing Interpersonal Dynamics at work


Manzoni B.

Docente titolare del corso


During the course we discuss the following topics: 
• Surface vs deep level diversity as a key ingredient in the workplace: e.g. age/generations, background vs personality, motivational drivers.
• Personality types, motivational drivers, learning styles and team habits: discover yours and assess your strengths
• Cognitive biases and how to manage them  
• The team life cycle and how to measure team performance
• Team dysfunctions and dynamics and how to manage them
• Feedback as a tool for individual and team learning: value, content and process
• Coaching skills to interact with others

Course reserved for students of the Master in Corporate Communication and Master in Marketing and transformative economy 2 year.


At the end of this course students will be able to: 
• Understand and value diversity (theirs and the one of others) within the work context, in terms of personality types, motivational drivers, learning styles, etc.
• Detect cognitive biases affecting the way they interact with people. 
• Manage the conditions that drive effective “teaming” and team performance
• Discover and leverage on individual strengths and understand where to improve in the interactions with others, taking charge of their professional development
• Be open to feedback, as a tool for individual and team learning, and practice how to receive and give it
• Use coaching skills to support individual and team learning

Modalità di insegnamento

In presenza

Impostazione pedagogico-didattica

The course is highly experiential as well as based on theoretical insights. We will use self-assessment exercises, role-plays, case study and simulations, individual and group-based action plans. We aim at providing a toolbox for effective interpersonal dynamics in the workplace.  

Attendance and active participation are expected due to a highly participatory and hands-on nature of the course.

Modalità d’esame

Evaluation procedures and grading criteria
•       Course evaluation is pass or fail.
•       Final exam (an individual assignment) 40%, group assignment 60%
•       Detailed instructions will be provided at the beginning of the course.
•       Peer evaluation will be activated upon request.

The language of the assignments is English. 

Required materials
Required readings: 
Slides and all the materials that will distributed and used in class (exercises, cases and self assessments)
Optional readings will be provided at the end of each class.

Offerta formativa