What is business travel and which types of business travel exist?? What is a typical portrait of a corporate traveler? Is business travel a cost or an investment for companies? Who are the major players in business travel and which are the latest industry trends? Any similarities and overlaps between business and leisure travel?
These questions and many more will be answered during this course. We’ll start tapping into the world of business travel defining its scope and exploring its nature and main drivers. We shall be investigating the principal stakeholders on the market - buyers, suppliers and intermediaries, as well as current and anticipated trends, with a focus on today’s hot industry topics. We’ll discuss the emerging technology and its impact on travel management, new types of suppliers and modern distribution patterns, traveler behavior, the need for personalization and policy compliance.
At the end of this course, participants should know and understand the key concepts, major definitions and classifications, fundamental principles and best practice examples in the area of business travel.