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Operations Management


Dietl H. M.

Course director


Course objectives

This course teaches advanced methods of Operations Management for future executives. The main objective is to show how companies gain and sustain competitive advantages over their rivals through effective and efficient Operations Management. Operations management is the area of management, which is concerned with designing and controlling the production of goods or services. Based on a company’s competitive and business strategy, operation managers develop and control the process of transforming inputs (e.g. raw materials, labor, information, energy) into outputs (good and services) to create value.



This course focuses on the following key areas of operations management: operations strategy, process analysis, quality management, project management, waiting line management, inventory management and yield management.



The course uses lectures, online-simulations problem sets and case study analysis to teach advanced methods of operations management.



Grades are based on the result of a final exam


Textbooks, Case Studies & Simulation

Chase, R. B. & Jacobs, F. R. (2018). Operations & Supply Chain Management, 15th edition, McGraw-Hill.

Fitzsimmons, J. A., Fitzsimmons, M. J., & Bordoloi, S. (2018) Service Management, Operations, Strategy, and Information Technology. 9th edition, McGraw HillOperations Strategy at Galanz

American Connector Company

Operations Management Simulation: Process Analytics A Production Process Analysis Exercise

Body Scans and Bottlenecks: Optimizing Hospital CT Process Flow