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The course examines main opportunities offered by new technologies for governments´ actions. The use of the Internet and other communication technologies in order to provide information and services to citizens, businesses, and other public organizations will be discussed, along with the implications for government efficiency, transparency, communication, service delivery and engagement with citizens. It will also tackle how international organizations and NGOs could leverage on ICTs.
The course is organized in formal (ex-cathedra) lessons complemented by case studies and testimonials.
The assessment will be divided into a collaborative group project (30%), an online exam (60%) and a video-lesson-recap (10%).

Reading materials:

  • Cantoni, L., Tardini, S. (2006). Internet. New York: Routledge (pp. 171-174).
  • Janowski, Tomasz (2015). From electronic governance to policydriven electronic governance – evolution of technology use in government. In L. Cantoni & J.A. Danowski (eds.) Communication and Technology, Berlin: De Gruyter Mouton.
  • Kalbaska, N., Janowski, T., Estevez, E., Cantoni, L. (2017). When digital government matters for tourism: a stakeholder analysis. Information Technology & Tourism 17 (3): 315–333
  • Picco-Schwendener, A., Jost, R., & Cantoni, L. (2017). Usage Practices and User Types of a Municipal Wi-Fi Network: The Case of “WiFi Lugano, ICEGOV2017 Proceedings, ACM. 
  • Tardini, S., Cantoni, L. (2015). Hypermedia, internet and the web. L. Cantoni & J.A. Danowski (eds), Communication and Technology (Handbooks of Communication Science – Volume 5). De Gruyter Mouton, 119-140
  • United Nations E-Government Survey (2018). (Chapter 5. Global trends in e-government and Chapter 8. Fast-evolving technologies in e-government: Government Platforms, Artificial Intelligence and People)



Cantoni L.

Docente titolare del corso

Picco Schwendener A.

Docente titolare del corso

Hasenzahl L.


Informazioni aggiuntive

Anno accademico
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