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The course examines main opportunities offered by digital technologies for governments’ action. The use of the Internet and other communication technologies in order to provide information and services to citizens, businesses, and other public organizations will be discussed, along with the implications for government efficiency, transparency, communication, service delivery, and engagement with citizens. Furthermore, the course will analyze reasons and challenges for adopting e-Government and show how it is evolving. It will also tackle how e-Government is related to the tourism domain and introduce main research issues in the field of e-Government. The course is organized in formal (ex-cathedra) lessons complemented by case studies and testimonials.
The assessment is structured into two parts: a collaborative group project (30%) and a written exam (70%).

Reading materials:

  • Cantoni, L., Tardini, S. (2006). Internet. New York: Routledge (pp. 171-174).
  • Janowski, Tomasz (2015). From electronic governance to policydriven electronic governance – evolution of technology use in government. In L. Cantoni & J.A. Danowski (eds.) Communication and Technology, Berlin: De Gruyter Mouton. 
  • Kalbaska, N., Janowski, T., Estevez, E., Cantoni, L. (2016). E-Government relationships framework in the tourism domain. A first map. In: Inversini, A., Schegg, R. (Eds). Information and Communication Technologies in Tourism 2016. Springer. New York: Springer, 73-87. Bilbao, Spain. January 2016
  • Picco-Schwendener, A., Jost, R., & Cantoni, L. (2017). Usage Practices and User Types of a Municipal Wi-Fi Network: The Case of “WiFi Lugano, ICEGOV2017 Proceedings, ACM.
  • Tardini, S., Cantoni, L. (2015). Hypermedia, internet and the web. L. Cantoni & J.A. Danowski (eds), Communication and Technology (Handbooks of Communication Science – Volume 5). De Gruyter Mouton, 119-140
  • United Nations E-Government Survey (2018). (Chapter 5. Global trends in e-government and Chapter 8. Fast-evolving technologies in e-government: Government Platforms, Artificial Intelligence and People)



Cantoni L.

Course director

Permatasari P. A.


Additional information

Academic year