Corporate identity and image
People
Course director
Description
The competitiveness of a company results from numerous factors, both tangible and representational, which constantly influence each other. In today’s business landscape, intangible factors have become increasingly important. A company’s identity serves as the glue that enables organizations to navigate ever-changing and unstable environments. It allows companies to evolve rapidly while maintaining distinctive and recognizable traits that strengthen relationships with stakeholders, influencing and stabilizing their perceptions of the organization. Understanding and proactively managing these intangible aspects enhances corporate strategizing, particularly by revealing the crucial role that explicit discussions around these elements play in shaping strategic decisions.
Objectives
This course equips students with the knowledge to understand the significance of an organization’s identity, corporate branding, image, and social judgments—particularly reputation—in management and corporate strategy development. It provides both theoretical insights and analytical tools to navigate and influence these critical areas for effective strategy formulation.
Teaching mode
In presence
Learning methods
This course consists of approximately half lectures and half activities designed to expose participants to close-to-reality thinking and experiences. In particular, the group activities will focus on developing a business model for a hypothetical company, shaped through a progressive analysis of company's identity, its brand, competitors' corporate images, and potential social evaluations directed toward the company. Students are expected to actively work in groups on assignments (work-out units) both during class sessions and outside of class.
Examination information
Each student's evaluation will be based on the following criteria:
- Team’s work-out activities: 30% (Individual grades may be penalized for "free-rider" behavior in teams)
- Final Exam: 70%
The course is considered passed if the student achieves an overall sufficient grade, calculated as the weighted average of the components listed above.
Excellent participation and contribution to discussions in class will be rewarded with up to 0.5 bonus points towards the final grade.
Bibliography
- Barnett, Michael L.. The Oxford handbook of corporate reputation. Oxford: Oxford University Press, 2014.
- Berchicchi, Luca, Dowell, Glen W.S., Jarzabkowski, Paula, Nigam, Amit, Langley, Ann. Special Issue: Exploring the Strategy-Identity Nexus. Strategic Organization. Sage, 2020. (Vol. 18, No 1)
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Bitektine, Alex. "Toward a Theory of Social Judgments of Organizations: The Case of Legitimacy, Reputation, and Status" Academy of Management Review, 36, 1 (2011): 151-179.
10.5465/amr.2009.0382 - Carroll, Craig E. The handbook of communication and corporate reputation. Chichester: Wiley-Blackwell, 2015.
- Carroll, Craig E.. The SAGE encyclopedia of corporate reputation. 2nd repr.. Los Angeles: SAGE, 2016.
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Christianson, Marlys, Maitlis, Sally. "Sensemaking in Organizations: Taking Stock and Moving Forward" Academy of Management Annals, 8, 1 (2014): 57-125.
10.5465/19416520.2014.873177 -
Colleoni, Elanor, Etter, Michael, Ravasi, Davide. "Social Media and the Formation of Organizational Reputation" Academy of Management Review, 44, 1 (2019): 28-52.
10.5465/amr.2014.0280 -
Corley, Kevin G., Hamilton, Aimee L., Patvardhan, Shubha D., Gioia, Dennis A.. "Organizational Identity Formation and Change" Academy of Management Annals, 7, 1 (2013): 123-193.
10.5465/19416520.2013.762225 -
Cornelissen, Joep, Etter, Michael, Rindova, Violina, Ravasi, Davide. "The Formation of Organizational Reputation" Academy of Management Annals, 12, 2 (2018): 574-599.
10.5465/annals.2016.0124 - Cornelissen, Joep. Corporate communication: a guide to theory and practice. 6th edition. Los Angeles: SAGE, 2020.
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Etter, Michael, Colleoni, Elanor, Ravasi, Davide. "Why Would the Rise of Social Media Increase the Influence of Traditional Media on Collective Judgments? A Response to Blevins and Ragozzino" Academy of Management Review, 44, 1 (2019): 222-226.
10.5465/amr.2018.0065 -
Glynn, Mary Ann, Lockwood, Christi, Giorgi, Simona. "The Many Faces of Culture: Making Sense of 30 Years of Research on Culture in Organization Studies" Academy of Management Annals, 9, 1 (2015): 1-54.
10.5465/19416520.2015.1007645 - Godfrey, Paul C., Whetten, David Alfred, Whetten, David Allred, Whetten, David A. Identity in organizations: building theory through conversations. Thousand Oaks Calif. etc.]: Sage Publications, 1998.
- Harvey, William S.. Reputations at stake. Oxford: Oxford University Press, 2023.
- Hatch, Mary Jo, Olins, Wally, Schultz, Majken. Taking brand initiative: how companies can align strategy, culture, and identity through corporate branding. San Francisco, Calif.: Jossey-Bass, 2008.
- Hatch, Mary Jo. Organization theory: modern, symbolic, and postmodern perspectives. Fourth edition. Oxford: Oxford University Press, 2018.
- Hernes, Tor, Maitlis, S.. Process, sensemaking, and organizing. Oxford etc.]: Oxford University Press, 2010.
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Langley, Ann, Tripsas, Mary, Ravasi, Davide. "Exploring the strategy-identity nexus" Strategic Organization, 18, 1 (2020): 5-19.
10.1177/1476127019900022 - Millman, Debbie, Wheeler, Alina. Designing brand identity: an essential guide for the entire branding team. Fifth edition.. Hoboken, New Jersey: Wiley, 2018.
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Oswick, Cliff, Phillips, Nelson. "Organizational Discourse: Domains, Debates, and Directions" Academy of Management Annals, 6, 1 (2012): 435-481.
10.5465/19416520.2012.681558 -
Ragozzino, Roberto, Blevins, Dane P.. "On Social Media and the Formation of Organizational Reputation: How Social Media Are Increasing Cohesion Between Organizational Reputation and Traditional Media for Stakeholders" Academy of Management Review, 44, 1 (2019): 219-222.
10.5465/amr.2018.0017 -
Ravasi, Davide, Canato, Anna. "How Do I Know Who You Think You Are? A Review of Research Methods on Organizational Identity" International Journal of Management Reviews, 15, 2 (2013): 185-204.
10.1111/ijmr.12008 - Ravasi, Davide, Pratt, Michael G., Ashforth, Blake E., Schultz, Majken. The Oxford handbook of organizational identity. Oxford: Oxford University Press, 2016.
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Ravasi, Davide, Rindova, Violina, Etter, Michael, Cornelissen, Joep. "The Formation of Organizational Reputation" Academy of Management Annals, 12, 2 (2018): 574-599.
10.5465/annals.2016.0124 -
Ravasi, Davide, Rindova, Violina, Stigliani, Ileana. "The Stuff of Legend: History, Memory, and the Temporality of Organizational Identity Construction" Academy of Management Journal, 62, 5 (2019): 1523-1555.
10.5465/amj.2016.0505 -
Ravasi, Davide, Tripsas, Mary, Langley, Ann. "Exploring the strategy-identity nexus" Strategic Organization, 18, 1 (2020): 5-19.
10.1177/1476127019900022 -
Schultz, Majken, Hernes, Tor. "Temporal interplay between strategy and identity: Punctuated, subsumed, and sustained modes" Strategic Organization, 18, 1 (2019): 106-135.
10.1177/1476127019843834 - Schultz, Majken, Maguire, Steve, Langley, Ann, Tsoukas, Haridimos. Constructing identity in and around organizations. Oxford etc.]: Oxford University Press, 2012.
- Scott, W. Richard. Institutions and organizations: ideas, interests, and identities. Fourth edition. Thousand Oaks, California: SAGE, 2014.
- Wheeler, Alina, Millman, Debbie. Designing brand identity: an essential guide for the entire branding team. Fifth edition.. Hoboken, New Jersey: Wiley, 2018.
Education
- Master of Science in Communication and Economics in Corporate Communication, Lecture, 1st year
- Master of Science in Communication in Communication, Management & Health, Lecture, 1st year
Prerequisite
- Corporate Strategy, Bettinazzi E., Martignoni D., SA 2021-2022